Business process outsourcing, the most flourishing Indian industry sector has emerged as India’s most promising sector, and has been growing at a rate of 40-50 per cent since its inception. BPO is a very fast paced and a high momentum industry. BPO industry is expected to generate one million jobs by the year 2008. Taking advantage form the abundant skills and low cost benefits, large number of BPO companies have mushroomed in India in recent years, many of the well established IT companies have also started their BPO divisions. But, there is another side of the BPO picture too. The side that has already brought the BPO industry in limelight many times. This picture is concerned with the non viability of the BPO and the fact that the young generation of India is actually loosing out in the BPO.
Business process outsourcing organisations, commonly known as call centres – work when rest of the India sleeps! Most of the BPO organisations work according to the international (US and UK) timings, therefore most of the BPO employees work in might shifts starting anywhere from 10 p.m. to 2 a.m. and ending at 6 a.m. to 10 a.m. There is also a graveyard shift starting at 4 a.m. working in such shifts having odd timings have started showing hazardous results on the health of the Indian youth.
Prolonged working in shifts of odd hour’s can have major implications on the physical and mental health of the employees. The physical strains like sleep disorders, depression, odd working shifts, learning foreign accents, constantly handling abusive calls and high stress levels are making the BPO employees more prone to hypertension and heart attacks. Various surveys and research conducted amongst the call centre employees have shown that depression is the most common problem faced by BPO employees. Frequent headaches, feeling of fatigue, sleeping disorders and frustration have become regular problems for them.
We can discuss about how to prevent these problems in next post.
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